Privacy Policy pj99 — Our Commitment to Protecting the Personal Data of Indonesian Players

This Privacy Policy explains how pj99 ("we", "Platform") collects, processes, stores, and protects the personal information you ("Player", "You") provide when using services on the pj99.vin website or through the official pj99 mobile app.

We understand that entrusting personal data to an online platform requires significant trust. That is why we are fully committed to transparency in our data management practices — nothing is hidden in the fine print.

By registering an account or using PJ99's services, you confirm that you have read and agreed to this Privacy Policy. This policy applies together with the Terms & Conditions pj99, which forms an integral part of the agreement between you and the Platform.

Pj99 collects two main categories of data: information you provide directly and data collected automatically when you use our services.

Data you provide directly:

Data collected automatically:

• IP address and device information (browser type, operating system, screen resolution).
• Game session data including games played, play duration, and bet values.
• Deposit and withdrawal transaction history.
• Account access log data, including login times and login locations.
• Cookie data and similar tracking technology data (as described in Section 6).

Every piece of data we collect is used for specific, legitimate purposes. Here is a full explanation:

• Account Operations — Processes your registration, identity verification, password recovery, and login session management.
• Transaction Processing — Accurately and promptly verifies and processes deposits, withdrawals, and bonus transfers to your account.
• Platform Security — Detects and prevents fraud, unauthorized access, money laundering, and other violations of our terms.
• Customer Support — Helps resolve technical issues, account inquiries, and complaints you submit to our support team.
• Legal Compliance — Fulfills applicable legal and regulatory obligations, including reporting to relevant authorities where required.
• Service Improvement — Analyzes aggregate Platform usage patterns to improve features, performance, and user experience.
• Communications — Sends transaction notifications, account security updates, and occasional promotional information (if you have consented to receive marketing communications).

Pj99 will not use your data for purposes beyond those listed above without prior notice and, where required, your explicit consent.

pj99 does not sell your personal data to any party. This is a non-negotiable principle in our operations.

However, to ensure services operate smoothly, there are limited circumstances in which data may be shared with trusted third parties:

• Payment Providers — Necessary transaction information is forwarded to banks or digital wallet providers to process your deposits and withdrawals. These providers are bound by financial industry security standards.
• Game Providers — Minimal game session data is forwarded to game providers to validate outcomes and resolve any technical disputes.
• Technical Service Providers — Third parties we entrust with infrastructure operations, such as cloud services, cybersecurity, and analytics — all bound by strict non-disclosure agreements (NDAs).
• Legal Obligations — Where required by law, court order, or a legitimate request from a regulatory authority, we will disclose the minimum necessary data as required.

Your data security is our top technical priority. pj99 applies multiple layers of protection spanning both technology and operational procedures:

Pj99 uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you when you return to the site.

Types of cookies we use:

• Essential Cookies — Required for core Platform functions such as login session management and account security. These cookies cannot be disabled.
• Functional Cookies — Stores your preferences such as language, display theme, and notification settings so they do not need to be reconfigured each session.
• Analytical Cookies — Helps us understand how players use the Platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is collected in aggregate and does not identify you individually.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality.

As the data owner, you have a number of rights that you may exercise at any time. pj99 is committed to facilitating the exercise of these rights in a timely manner:

Pj99 services are strictly intended for individuals aged 18 and above only. PJ99 does not knowingly collect personal data from individuals under the age of 18.

If we learn that data from individuals under the age of 18 has been collected without our knowledge, we will promptly close the account in question and delete all associated data as soon as possible.

If you are a parent or guardian who discovers that a minor under your care has registered an account on pj99, please contact our support team immediately so we can take the necessary action without delay.

Pj99 retains your personal data for as long as your account is active or as long as necessary to provide our services. After an account is closed, some data may be retained for a certain period for the following reasons:

• Legal Compliance — Certain regulations require the retention of transaction and identity records for a specified period (generally 5–7 years) for audit and reporting purposes.
• Dispute Resolution — Data related to specific transactions or incidents may need to be retained until all related disputes are fully resolved.
• Fraud Prevention — Identity information from accounts closed due to violations may be retained to prevent re-registration using the same identity.

Once the required retention period has ended, data will be securely deleted or anonymized so that it can no longer be linked to your identity.

Pj99 may update this Privacy Policy from time to time to reflect changes in our data management practices, service updates, or applicable legal requirement changes.

Any changes will be published on this page with an updated revision date. For material changes, we will endeavor to provide notice via in-Platform notifications or to the email address registered to your account, at least 7 days before the changes take effect.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, feel free to reach out to the pj99 team. We are available 24 hours a day, 7 days a week through:

• Live Chat Support — Available directly within the Platform once you have logged in to your account.
• Email — [email protected] (responded to within a maximum of 24 hours on business days)

When reaching out to us regarding data privacy, please include your account username and a brief description of your request so we can process it more efficiently. We will not ask for your password or any other sensitive information via email.

Further information on the overall Platform usage rules is available on the Terms & Conditions. For responsible gaming guidance, visit the Responsible Gaming us.